Shipping policy

 

Shipping Terms and ITEMS DAMAGED IN SHIPPING TRANSIT

If any items are damaged during transit with any home or ground delivery services, please report it immediately to us via email along with photos; info@keenramps.com. We may request the damaged piece be returned to us for exchange of a new item. Larger items such as banks, quarter pipes, and /or half pipes will be shipped through a freight trucking company and/or freight carrier. KR will replace any damaged items during transit if the delivery driver makes note of it on the receipt / Bill Of Lading (BOL). It is important to INSPECT YOUR RAMP KIT FOR DAMAGE BEFORE signing the BOL/ receipt from the freight carrier. If you sign the BOL/ receipt without any note of the damage you will not be refunded nor receive a replacement ramp and/or missing parts. Please ensure you inspect the package upon its arrival. *All Quarter Pipes that include free shipping are only covered up to $200 in shipping costs and all Mini Ramps that include free shipping are only covered up to $450 in shipping costs. In the event that shipping should cost more than that, the customer is responsible for paying the remaining amount of shipping costs by invoice via Keen Ramps.